The #BigBusConversation has now closed!
Thank you to everyone who took the time to complete the survey, or visit us at one of our pop up events. Your feedback is much appreciated, and has been used to help refresh our Bus Service Improvement Plan.
If you would like any further information then please send an enquiry to buses@transportnortheast.gov.uk.
Your views matter
People are passionate about buses and we want to hear from you! Last time we asked you, people said…
“I used to use the Q2 and Q3 all the time when I lived on the Quayside because of the lack of parking spaces in the city centre. Now we both work from home we hardly use any public transport. When we do go out it’s by car. Overall the buses in the North East could be updated, more electric buses would be great!”
Maoge Hou, Newcastle
“Buses in Durham are reasonably frequent, reliable and very affordable – even more so now with the wrinkly pass!”
Eric Sampson, retired, Durham
“I don’t get the bus until it is an absolute last resort. I find it difficult to know where and when to get one, depending on where I need to go. I find driving and the Metro much easier. Getting a bus usually takes a lot longer to travel indirect routes.”
Emma Staw, South Shields
“I haven’t used a bus for some years now. Opting more to use the car purely for convenience. I live around 5 minutes’ walk from a bus stop but don’t have the slightest idea about frequency or cost. I would consider using the bus more if I had this information readily available – maybe even an Uber-style tracker of buses, that way you can gauge if you have time to make the bus or not. I feel protection for passengers could also be addressed.”
Kevin Sung, North Tyneside
“I use my car not the bus, it’s the convenience of going door to door for me. Being elderly and having walking difficulties, I need to get as close to a place as possible. I used to love going about on the buses using my pass but it’s not just doable anymore.”
Raymond Wylie, Whickham